App maintenance.
Get help with small tasks after delivery.
Once I know your app, I can help with bug investigations, dependency updates and small changes each month. Choose a fixed number of hours, then send me the tasks you need help with.
£250 or £500 / month
Existing clients only. £250 includes up to 2 hours; £500 includes up to 5 hours per month. Unused hours do not roll over.
A good fit
Your app needs occasional help.
01
A small bug needs investigating
You can show what went wrong and how it affects users. You want help from someone who already knows the app.
02
A dependency needs attention
A library update or a change to a service you use affects the app. We check whether the work fits your remaining hours.
03
You need a small change
You know what you want changed and it is a small task. Larger features and release projects get a separate quote.
Included in the service
What you get.
This is for apps I can maintain after we have worked together. Investigation time counts towards your monthly hours, as does making changes. We agree what fits before starting; support is limited to those hours.
- A fixed number of hours each month
- Choose up to 2 hours for £250 or up to 5 hours for £500. We agree which tasks fit. I quote any extra work before starting it.
- A response within two UK working days
- I acknowledge your request and tell you the next step within two UK working days. That is a response time, not a promise to fix the issue within two days.
- A record of the work
- You can see what I investigated or changed, what I tested and anything still needed. I discuss any extra work with you before doing it.
- Separate quotes for larger tasks
- Features, major upgrades and release work get a separate quote when they need more time than your plan includes.
How it works
Choose a plan. Send a task. Review the work.
- 01
Choose your monthly hours
After delivery, we check whether I can maintain the app and which plan fits the tasks you expect to need.
- 02
Send a specific request
Tell me what should happen, what actually happens and the steps to reproduce it. I acknowledge the request and work out the next step.
- 03
Review the work
I work within your remaining hours, record the result and quote any extra work before starting it.
I acknowledge requests within two UK working days. The plan does not include 24/7 cover, guaranteed uptime, emergency on-call support or a formal service-level agreement (SLA). Unused hours do not roll over.
Questions
Before we start.
- Can I join if we have not worked together?
- Maintenance is for existing clients only. If we have not worked together, start with a fit check. We can decide whether an audit, repair or app completion work is the right first step.
- Does the response time mean my bug will be fixed in two days?
- No. I confirm that I have received the request and tell you the next step within two UK working days. Fixing it may take longer, depending on the problem, access, other services and your remaining hours.
- Do unused hours carry into the next month?
- No. Each month has its own fixed number of hours. Unused hours do not carry over.
- What if a task needs more time than my plan includes?
- I explain what is left and quote the extra work before continuing. A larger task may fit Focused repair or App completion & launch instead.
For larger tasks or your first project
Help with one clear app problem or release task.
Help with several connected changes to an existing app.
New to GadirLabs? Talk through your app and the help you need.
Ask about ongoing help.
If we have worked together, tell me which app needs help and the tasks you expect. We can choose a plan that fits.